How to register

You can use the password reminder system within the Member Zone. 

1. On the right of the Member Zone home page, enter your email address under the Forgot your password? section. 
2. The Member Zone will automatically send you an email with a link to reset your password. 

You must already have a profile in the Member Zone to use this feature.

Once logged in to the Member Zone,

1. Under the Profile heading in the menu (to the left), click Change Password
2. Enter your new password. Then enter it again, because we want to be certain you got it right 
3. Click Submit

If you are having trouble logging in, try one of these solutions:

1. The most common cause is when you copy and paste password from an email to the screen. Enter the password by typing it in where required.
2. Use the Password Reminder system to reset your password. An email with an embedded link will be sent to your email account, allowing you access to your Member Profile. Don’t forget to change your password to something you will remember once you have access.
3. If you are still unable to access your Member Profile, contact your registrar or administrator.

1. If you no longer have access to the email account you used to set up your Member Profile, you can still access the system. Make sure to change your email address at the earliest opportunity to ensure you receive confirmations, receipts and club communications. 
2. If you no longer have access to the email account you used to set up your member profile, and cannot remember your password, contact your registrar or administrator to reset your Member Profile information. 

Your association/club’s Member Zone is designed to provide members with a single profile to be used for all registrations and most volunteer activities. If you are getting this message, it means that a profile has already been created in the system with your email address. Perhaps a spouse or other family member used your email address to set up an account? Use the Password Reminder to have a new password sent to you. If this does not resolve your access, contact your registrar or administrator to assist.

1. Log into your Member Zone account.
2. Under the Your Players box on the right of the screen, find the player you are looking for.
3. Click the Schedule link to get roster and schedule information for your child or player.

You can review your club’s refund policies and procedures by clicking on the Refund Policy link at the bottom of this page.

Supplementary Guardians added to the member profile receive similar communications to those of the primary account holder.

To Unsubscribe Supplementary Guardians from receiving emails, you need to either:

1. Set the “Copy emails to this person?” setting to No from the guardian profile. Or,
2. Remove the “Email Address” from the supplementary guardian profile.

• Visa Debit is processed the same as a visa though the funds come out of your bank account instead of line of credit with Visa.
• Prepaid cards are the exact same as a Visa transaction but instead of using the line of credit it uses the cash balance that was loaded on the card
• Visa Gift Cards are a bit different. A retail or face to face transaction is generally fine. However, for ecommerce/online transactions,  you must register the card with Visa to validate the name and address or it will be declined

1. Ensure that you have not unsubscribed to club emails. Log into the Member Zone and review your profile.
   • Log in, and go to Profile ? Edit my Profile
   • Review the Can we Email You section in the centre-right of the page.
2. Check your SPAM or JUNK folders
   • If the mail is in there, take appropriate action to make sure they are not flagged as SPAM
3. Ensure your email address is correct in the Member Zone.
4. If you have limited storage space in your account, always ensure there is adequate space for receiving new emails.
5. In online accounts like Gmail, check the Social or Promotions tabs and take  appropriate action to ensure visibility
6. Whitelist the club email address, as well as postmaster@powerupsports.com

Team officials can use the PowerUp Connect iOS and Android apps to access coach tools, such as viewing their team roster(s), messaging their team through the mass emailer, seeing team members’ attendance for events/games, creating custom team events, and more. For those with older phones where the app is not installable, coaches can use the mobile web version of PowerUp Connect, where most of the features of the app are available. To access the mobile web version of PowerUp Connect: https://m.powerupsports.com

Note: features for referees to use the apps and mobile web version of PowerUp Connect is currently in development. In the interim, referees can log into their club’s PowerUp installation on their mobile phones, where you will find all the same tools as on the computer or tablet, but cleanly formatted for smaller screens.